Welcome!
Course Overview
Improvement Project Worksheet
Quality Improvement Driver Diagram Worksheet
What is a culture of safety?
Building a culture of safety
How do we measure and improve a culture of safety?
Can communication among our teams improve the culture of safety?
Reflection
Systems and safety
Systems approach to safety and harm
Systems focus
What can Swiss cheese teach us about errors?
Blame vs accountability
Human error, at-risk, or reckless behavior?
What can we learn about safety from a forest fire?
What are human factors?
How can we design systems that incorporate human factors?
Human factors and harm
What is high reliability? And what is a high reliability organization?
Becoming a continuously highly reliable organization
Conclusion
Engage the right people on your performance improvement (PI) journey: Getting There Guide
